Terms & Conditions
> Sanitary Membrane Warranty
Synder Filtration guarantees all their sanitary membrane elements
to be free from defects in design, materials, or workmanship for a
period of 12 months from the date of installation or 18 months after
receipt of shipment, whichever comes first, provided that no equipment
malfunction, operational error, cleaning regimen error or negligence
is responsible for element failure. Any written instructions that
may be provided by Synder Filtration must be followed.
A membrane element covered under this guarantee will be replaced
free of charge, F.O.B. Vacaville, California for the first 90 days
(from date of shipment). During the remaining warranty period of 275
days, failed element replacement will be on a pro-rated basis, F.O.B.
Vacaville, California. The pro-rated price will be the current list
price of the element multiplied by the number of days elapsed since
startup, divided by the length of warranty in days.
Conditions of Warranty:
The warranty/guarantee offered by Synder Filtration shall be void
if the following conditions are not met:
- Buyer/User shall notify Synder Filtration in writing immediately
if membrane element(s) appear defective and shall provide Synder
Filtration the opportunity to make inspections, test, and repairs
using the most efficient and cost effective methods available. Buyer/User
will need to fill out the standard Synder RGA form and return product
for inspection within 30 days, otherwise the full price of any replacements
already shipped will be invoiced to the buyer/user. If Synder Filtration
is not responsible under the terms of this warranty, then the Buyer/User
may be held responsible for the costs/expenses incurred by Synder
Filtration.
- Buyer/User is responsible for maintaining a full and accurate
log of all daily operating, cleaning, and storage procedures. Synder
Filtration may request these records in the warranty evaluation.
Return of Membranes:
Synder Filtration requires that all
elements for warranty evaluation be returned, freight prepaid, to
4941 Allison Parkway, Vacaville, CA 95688. A Returned Goods
Authorization number must be obtained from Synder Filtration
prior to shipping any membrane element(s). The membrane element(s)
must be kept moist at all times using an approved Synder preservative
solution. The membrane element(s) must also be thoroughly cleaned
and and free of suspended material or biological growth and sealed
in an air/water tight bag before returning. Failure to return membrane
elements in this manner may void warranty.
Restocking returns:
Synder Filtration will solely determine if their membrane element(s)
are acceptable for restocking. A Return Goods Authorization number
must be obtained from Synder Filtration before any standard product
returns can be shipped for restocking. Custom made products may not
be restocked. A minimum restocking fee of 15% or $50.00, whichever
is higher, will be charged. Goods must be in unopened original container
and less than 6 months old (from ship date) to be considered for restocking.
Disclaimer:
Synder Filtration makes no warranties, either expressed, implied,
or statutory including merchantability beyond what is declared above
or any performance warranty which may be attached to this order. In
no event may Synder Filtration be liable, in any matter, for consequential
or indirect damages including, but not limited to, loss of profits,
plant down time, or suits by a third party against Synder Filtration's
customers. Synder Filtration's obligation under this warranty is limited
to and shall be fully discharged by replacing any defective membrane
element(s) to the original user.
